– If it is an emergency or you, or someone you know, is at immediate risk call 111
Mana Ake in the North Canterbury will continue to support families via email, text & phone whom are current clients. Process for supporting children who have been referred and no consent obtained yet to be developed.
FACEBOOK GROUP PAGE (helpful Facebook page for parents & kids during isolation):
– Healthline (0800) 611 116
– https://www.health.govt.nz (COVID-19 QUESTIONS & ANSWERS)
OTHER PLACES TO GET HELP:
– Child, Adolescent & Family (CAF) Emergency Team (Bus hours) 0800 218 219 (press 2)
– Crisis Resolution, Freephone 0800 920 092, (After hours), 7 days a week.
– Lifeline – 0800 543 354
– https://www.sparx.org.nz/ (Help with anxiety and low mood)
– Safe to Talk (If affected by sexual harm) 0800044334; Txt 4334.
– Aviva (Family Violence Services). 0800 284 82 669
– Asian Helpline – 0800 862 342
– Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
– Youthline – 0800 376 633 or free text 234
– Depression Helpline – 0800 111 757 or free text 4202
– Samaritans – 0800 726 666
– Need to talk? Free call or text 1737 support from trained counsellor
– What’s Up – 0800 942 8787 (5-18 year olds). Phone counselling Monday to
Friday, midday-11pm and weekends, 3pm-11pm.
-Kidsline – 0800 54 37 54 for young people up to 18 years of age. Open 24/7.
– thelowdown.co.nz -or firstname.lastname@example.org<mailto:email@example.com> or free text 5626
– Anxiety New Zealand – 0800 269 4389
– Explore NZ Autism Explore Behaviour Support.
OTHER USEFUL LINKS (some of the links are already listed above):
Mental Health – Helplines
Children’s Community Dental Service changes due to COVID-19 response.
Children’s Community Dental Service (Auckland Regional Dental Service (ARDS)) has announced that only essential dental care will be provided during the current stage of this pandemic. There are six ARDS essential dental care clinic location operating across the region for this purpose. All non-essential appointments have been postponed.
Details: For more information, see here>>
ENGLISH NOT YOUR NATIVE TONGUE?
Translated resources and helpful websites:
- New Zealand Police videos have been developed. YouTube page shares videos with information about COVID-19 alert level 4 in Mandarin, Niuean, Fijian Hindi, Fijian, Cook Islands Māori, Tongan, Korean, Samoan, te reo Māori, Kiribati, Punjabi, and Hindi, here>>
- New Zealand Red Cross has translated the Ministry of Health’s Easy Read Resources about COVID-19 in 11 different languages, here>>
- New Zealand Government launches WhatsApp channel to share COVID-19 updates, copy this link covid19.govt.nz/whatsapp.
- Auckland Emergency Management website, here>>
- Auckland Council to assist food distribution programme, here>>
- NauMai NZ website to international students about COVID-19, here>>
- Mental Health Foundation (MHF) has launched their All Right? campaign: Getting Through Together – Whāia E Tātou Te Pae Tawhiti, here>>
- Ministry of Health’s website to find all updated health information about COVID-19, here>>
- New Zealand Government’s Unite Against COVID-19, here>>, and subscribe to the e-newsletter, which provides a daily update on COVID-19 news, resources and frequently asked questions, here
How do I get an interpreter when I call Healthline?:
- Healthline will provide an interpreter if you need language support.
Follow this process:
- Feeling unwell? Call Healthline 0800 358 5453
- Immediately say your language you need, for example ‘Korean’ and WAIT (it could take up to 5-10mins), DO NOT HANG UP!
- The Healthline staff have been briefed not to carry on talking in English to you if you have said the language you need first. You will be connected to an interpreter.
- You can tell the interpreter your health concerns as part of a three-way conversation with the Healthline staff.
Asian Family Services – free, professional and confidential psychological support to Asian communities.
Asian Family Services is a not for profit organisation whose qualified counsellors provide free, professional and confidential support for people who speak Cantonese, Mandarin, Korean, Vietnamese, Japanese, Thai and Hindi languages. If you wish to speak to a counsellor or if you are feeling distressed or anxious due to COVID-19 please call the Asian Helpline on
0800 862 342. The helpline is available from Monday to Friday 9am─8pm.
Note, this helpline telephone service is for psychological i.e counselling support and is different to the dedicated 0800 COVID-19 number for health-related concerns shared above.
Details: For more information, visit here>> or call Asian Helpline 0800 862 342.