Online: De-escalation: Effective Communication to Manage Distress

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Date(s) - 28/01/2021
9:00 am - 1:00 pm


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This workshop will equip you with the skills to identify and de-escalate an agitated person while keeping yourself and others safe. Gain confidence in managing distress and aggression while maintaining self-control. The ability to calm and de-escalate a situation is an essential skill for every person and is important in many work environments.

This workshop is also available to attend in person – register here.

Overview and Learning Intentions

  • Understand why people become angry or defensive
  • Recognise early warning signs
  • Learn a range of assertive techniques to help people regain control
  • Understand the role of communication
  • Develop strategies for self-control in the face of aggressive and/or distressed behaviour
  • The importance of debriefing following challenging situations

Let’s Get Real

  • Working with people experiencing mental health and addiction needs
  • Working with whānau
  • Working with Māori
  • Maintaining professional and personal development
  • Working within communities
Facilitated by Dr Chris Taua

PhD, RN, BN, MN(Distinction), PGC(MH), CAdTch, FNZCMHN

Chris is a registered nurse by profession with a background in mental health. She has over 25 years’ experience in health/disability sectors. Her education portfolio includes mental health, disability, ethics and boundaries, communication and de-escalation, collaborative note writing, and culturally safe practice. Her PhD explored the mental health inpatient experiences of people with intellectual disability and she continues to publish on this and other topics including cultural diversity/cultural safety. She is currently Director and primary Consultant for ‘Pumahara Consultants, Personal and Professional Development Specialists’ and holds an Honorary Senior Lecturer role with The University of Queensland as well as other teaching roles with Universities around New Zealand and Australia.

$129.00 incl. GST

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