Online: De-escalation: Effective Communication to Manage Distress
Date/Time
Date(s) - 28/01/2021
9:00 am - 1:00 pm
Categories
Description
Aim
This workshop will equip you with the skills to identify and de-escalate an agitated person while keeping yourself and others safe. Gain confidence in managing distress and aggression while maintaining self-control. The ability to calm and de-escalate a situation is an essential skill for every person and is important in many work environments.
This workshop is also available to attend in person – register here.
Overview and Learning Intentions
- Understand why people become angry or defensive
- Recognise early warning signs
- Learn a range of assertive techniques to help people regain control
- Understand the role of communication
- Develop strategies for self-control in the face of aggressive and/or distressed behaviour
- The importance of debriefing following challenging situations
Let’s Get Real
- Working with people experiencing mental health and addiction needs
- Working with whānau
- Working with Māori
- Maintaining professional and personal development
- Working within communities
PhD, RN, BN, MN(Distinction), PGC(MH), CAdTch, FNZCMHN
$129.00 incl. GST