Social Worker, Oranga Tamariki, Auckland

logo Oranga Tamariki 2018We are currently looking for outstanding Social Workers to come and join us at the National Contact Centre based in Grey Lynn in a variety of opportunities ranging across various shift patterns, whether part-time or full-time, to suit your lifestyle. Interested?

  • Do you have what it takes to work at a dynamic, fast pace environment that has a significant impact on wellbeing of tamariki across New Zealand?
  • Are you a resilient, experienced, and self-reflective social worker who wants an opportunity to work in a role, with real measurable achievements reflected in the lives of communities in NZ?
  • Do you want to grow and develop your new social work skills as in a safe, supportive and practice rich environment?

Expectation of service excellence starts at the National Contact Centre, where the majority of New Zealand communities contact us first to raise safety concerns. We make sure all our stakeholders have the most up to date information on families and how to have positive and proactive care for children.

About us – Mō mātou

Oranga Tamariki – Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

  • We put Tamariki first
  • We believe Aroha is vital
  • We respect the Mana of people
  • We are Tika and Pono
  • We value Whakapapa
  • We recognise that Oranga is a journey

About the role – Mō te tūnga

The National Contact Centre provide comprehensive services across the organisation to make sure that safety for tamariki comes first and that our front-line sites are able to spend as much time with families face-to-face, whilst the NCC is updating and coordinating services with our sites, info sharing requests and stakeholders. These include, working closely with, Ministry of Health, Ministry of Education and law enforcement to provide the best services for Whanau and Tamariki.

We have the ability with our service to be highly flexible and responsive to needs across this national service. This means that the work that you do will not only be highly valuable to outcomes for children, but also has the ability to develop your skills across a wide variety of areas.

As a Contact Centre Social Worker, you will receive reports of concern and field enquires regarding child abuse, neglect and wellbeing. You will take calls and resolve issues over the phone and by email. You will also facilitate and manage after hours case work, in coordination with local sites and stakeholders across our national service.

We are currently offering a variety of full-time or part-time working between the hours of 3:30pm to 7:00am. This includes evenings and nights patterns, weekday and weekends. Considerable compensation will be made for those opting for these patterns to support our services.

What you will bring – Ngā pūmanawatanga ōu

We are looking for outstanding Social Workers with the following experience:

  • A recognised Social Worker qualification by the Social Worker Registration Board
  • Full registration with New Zealand’s Social Worker Registration Board
  • To demonstrate resilience, critical thinking and problem-solving techniques
  • Excellent verbal and written communication skills with the ability to adapt to your audience
  • The ability to analyse and prepare social work assessments and calling notifiers around concerns
  • To uphold the principles of the Treaty of Waitangi
  • To have a good understanding of section 7(AA) of The Oranga Tamariki Act
  • A valid and clean New Zealand driver’s licence

What’s in it for you – Nōu te rourou

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

The Contact Centre is a highly flexible environment which supports the wellbeing of their employees.

Here are some of the things our staff have had to say about working at Oranga Tamariki:

  • ‘It’s about respect, being in our community both Māori and Pakeha’
  • ‘I like being able to have a discussion with peers and Supervisors and being open to talk about difficulties and how to improve practice’
  • ‘I thrive on having open conversations, trust in my colleagues, sharing ideas and knowing what my role is and the expectations of my role’
  • ‘I like the fact that we work together with community groups and we can bring ideas to the table’

How to apply – Me pēhea te tuku tono

Apply online with your CV and covering letter.

Apply here>>

If you are an Oranga Tamariki employee, please register or log in using your Oranga Tamariki e-mail address.

If you have any questions about role, please contact

Applications close Tuesday, 22 June 2021.